Big Fry is a company registered in England and Wales under company number 6758289 bigfry.touchtakeaway.net is a site operated by L & R CATERING LTD Big Fry registered office is 77-79 GLADSTONE HOUSE EGHAM SURREY TW20 9HY Our main trading addresses are 179 LYNCHFORD ROAD FARNBOROUGH GU14 6HD Telephone 01252 543411 & 178 HIGH ST EGHAM TW20 9EJ Telephone 01784 430121 Our VAT number is 971923396 Our Order App and Touch Takeaway Collection terms and conditions are as follows 1. Access to our website and our terms We provide bigfry.touchtakeaway.net (the ‘website’) to communicate your orders (‘orders’) for food and drink (‘products’) for collection (the ‘service’) from our listed premises You may be required to submit your personal details (‘information’) to use our ‘service’. You can access some areas of the ‘website’ without placing an ‘order’ or registering your details with us. By accessing any part of our ‘website’, you’ve agreed to these terms. If you do not accept these, you should leave our ‘website’ immediately, however you won’t be able to order any products through the ‘website’ or App These terms can be reviewed by us at any time. Our current terms for using our ‘website’ will always be available on our website. the terms that are in force at the time that you place an ‘order’ through us are binding. You are responsible for making Arrangements to access our ‘website’. You also have responsibility for ensuring that anyone who accesses our ‘website’ through your internet connection are also aware of these ‘website’ terms and that they comply with them. 2. Use of our ‘website’ You are permitted to use our ‘website’ for your own personal and non-commercial use and not to misuse them. The copyright and other intellectual property rights published on our ‘website’ are owned by us. These works are protected by copyright laws and all rights are reserved. our ‘website’ may not be used, reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without the express written permission of Big Fry You assume full responsibility for any associated costs or charges that you incur as a result of using our ‘website’. 3. Accessing our ‘website’ We make every effort to make sure that our ‘website’ is available 24 hours a day. We are not liable if our ‘website’ is unavailable at any time or for planned maintenance or other reasons. Access may be suspended temporarily at any time and without prior notice. 4. Your ‘information’ When you place an order on our ‘website’ you will be required to provide us with information personal to you, including your full name, your email address, your mobile phone number, your payment information and your billing address (your "information"). 5. Placing your ‘order’ You must be at least 18 years old to place an ‘order’ through our ‘website’ or App and have the intention of collecting the order within the agreed time limit. You should check all of the ‘information’ that you enter when ordering is present and correct and correct any errors before submitting your ‘order’. We are unable to correct any orders once payment has been processed. To add additional items to your ‘order’, please create a new ‘order’. You can only place an ‘order’ for collection on the same day, either for the next available collection time or for a time later in the same day. next day or further advanced orders are not accepted. If your payment is not authorised, your order will not be sent through to the shop or be fulfilled. 6. Prices and payment You will be charged as per the prices that are stated on our ‘website’ and these prices are inclusive of Vat. In any instances where the price on the ‘website’ is an incorrect lower price, neither we nor the relevant processing site is under any obligation to ensure that the ‘order’ is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
We do not store credit card details nor do we share customer details with any 3rd parties.
This privacy policy sets out how Big Fry uses and protects any information that you give Big Fry when you use this website. Big Fry is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Big Fry may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 1st 2016. When you place an order on our ‘website’ you will be required to provide us with information personal to you, including your full name, your email address, your mobile phone number, your payment information and your billing address (your "information"). We require this information in order to process your order and authorise payments We do not store credit card details nor do we share customer details with any 3rd parties We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Controlling your personal information We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Big Fry, 179 Lynchford Road, North Camp, Farnborough GU14 6HD. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Cancelling your ‘order’ CANCELLATION POLICY: You may cancel your ‘order’ after it has been submitted and payment has been authorised but this is only permissible up to 20 minutes before your order collection time i.e giving a minimum of 20 minute’s notice ahead of the scheduled collection time. This can be done by telephoning the shop directly. No refund will be permissible if the attempt to cancel is made with less than 20 minutes until your chosen collection time. Thus If 'orders' are cancelled within 20 minutes of the collection time No refunds will be given If you cancel or change your ‘order’, your original payment will still be processed. where you are eligible for a refund see below 8 . REFUND POLICY: We may refund part or all of your order where: * 1) items that you have ordered through the click and collect service are not available * 2) proof of ‘failure to deliver’ can be substantiated * 3) you have contacted us within 10 minutes of the order time and brought your issue or concern to our attention. * All orders are subject to availability. * We will not refund any orders that have not been collected within 20 minutes of the scheduled collection time. * If the products are of unsatisfactory quality, misdescribed or incomplete you may return the item, at which time we will offer a replacement or a refund. * You should therefore check your order at the time of collection * No exchanges or refunds will be made as a result of the quality of the products deteriorating due to you missing your selected collection time, or for loss or normal deterioration of the products occurring after the products are collected. * Refunds will be only be given in the same method as the order was paid. You can obtain this by contacting our services contacting our customer services team via 01252 543 411 we will process refunds within seven working days. 9. PAYMENT: * We accept payment by the following card types: MasterCard, Visa Debit and Visa Credit. * We are not responsible for any fees charges imposed by a 3rd party or bank for processing your transaction or refund in relation to your click and collect order * All Click and collect order must be paid for at the time the order is placed.
We may refund part or all of your order where: * 1) items that you have ordered through the click and collect service are not available * 2) proof of ‘failure to deliver’ can be substantiated * 3) you have contacted us within 10 minutes of the order time and brought your issue or concern to our attention. * All orders are subject to availability. * We will not refund any orders that have not been collected within 20 minutes of the scheduled collection time. * If the products are of unsatisfactory quality, misdescribed or incomplete you may return the item, at which time we will offer a replacement or a refund. * You should therefore check your order at the time of collection * No exchanges or refunds will be made as a result of the quality of the products deteriorating due to you missing your selected collection time, or for loss or normal deterioration of the products occurring after the products are collected. * Refunds will be only be given in the same method as the order was paid. You can obtain this by contacting our services contacting our customer services team via 01252 543 411 we will process refunds within seven working days.
To contact us, please email masterfryer@aol.com. or contact our Head Office on 01252 543 411. For Any direct Shop queries for BigFry Egham Please contact 178 High St, Egham TW20 9EJ Tel : 01784 430121 Thank you for visiting our site.
